A medical secretary is a member of staff in health care facilities like hospitals and doctors’ offices who performs administrative and supportive functions. Medical secretaries deal with consultants’ correspondence, making appointments, handling patient’s queries and liaising with other healthcare staff. Sometimes they may work under the title ‘personal assistant’.
In a GP practice, they handle letters and phone calls about a range of different conditions. Working for a hospital consultant usually means medical secretaries are based in a specific department, for example, paediatrics or cardiology.
This is a responsible job, as medical secretaries are expected to use their own initiative, make decisions and deal with patients and their relatives who are worried or upset about their illness. There is significant contact with patients, GPs and other healthcare staff.
Personal assistants may work for a specific director or the chief executive, managing their diary, sending out agendas for meetings, taking minutes, dealing with correspondence and organising travel arrangements. They may also be responsible for maintaining details of certain budgets and ordering stationery. They will be responsible for booking resources such as rooms, audio-visual equipment and refreshments for meetings and other events.
They may be responsible for managing the workload of a team of secretaries ensuring that they have all of the materials (such as file documents, letter headed paper etc.) and access to equipment (such as photocopiers, audio playback machines etc.) that they need to do their work.
• Medical secretary
• Ward Secretary
• Admin Secretary
A senior certificate or an appropriate National Certificate (N3), or a National Senior Certificate, or an equivalent qualification.
Duration: 6 Months per Certificate
NATIONAL DIPLOMA APPLICATION: The learner will be qualified to apply for National Diploma after completing a minimum of 18 Months In-service training.